Privacy Notice

Sun One Page Limited (referred to as "we", "our" or "us" in this privacy notice) is committed to safeguarding your personal information. This is an important notice regarding your privacy and the way in which we collect and make use of your personal information. This privacy notice sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it

This website is not intended for children and we do not knowingly collect data relating to children. We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We do not collect any information about criminal convictions and offences either

Information we collect

To provide you with our services and products we may collect and process information about your usage data such as details of your visit to our website, pages viewed and resources that you accessed. Such information includes traffic data, location data, device specific information and other communication data

For the purpose of applicable privacy legislation, the data controller is Sun One Page Limited, 23 Argyle Street, Liverpool, United Kingdom L1 5BL. Our company is registered in England and Wales under the registration number 13134844

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO. So for questions in relation to this privacy notice or any concerns that this privacy notice has not been followed, please contact our Data Protection Officer in the first instance at{" "} dpo@sunonepage.com

The current version of this privacy notice was last updated on 13th June 2022

The data we collect about you

Personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymized data)

We may collect, use, store and transfer different kinds of personal information about you. However, we do not and will not sell your personal information to third parties. Your personal information can belong to one or more of below categories:

Customers

  • Contact details data including your name, title, contact phone number, contact email address, residential address and social media personal addresses for retail customers, or your contact person name and contact phone number, your director's name and contact phone number, your contact person business title for corporate customers
  • Contractual data including your customer number, your license effective and expiry dates, your state identity number or passport number and your signature for retail customers
  • Usage data including information about how you use our website, products and services
  • Transaction data including your order numbers, your invoice numbers, your receipt numbers, your bank account details, your credit card or debit card details, your payment platform details like PayPal email address and PayPal account number you used for payments to our products and services
  • Profile data including your username and password, your preferences receiving newsletter or marketing materials from us and your preferences on communication means (for instance email address or messaging platform details)
  • Technical data including your IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website

Newsletter subscribers

  • Contact details data including your name and contact email address for newsletter subscribers

Suppliers' employees

  • Your personal details data including your name, email address and business telephone number

Miscellaneous

  • Any personal information you give us during your interactions with us
  • Information gathered by cookies used on our website. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse and also allows us to improve the way our website works. For detailed information on the cookies we use and the purposes for which we use them please refer to our{" "} Cookies section below

Use of your information

We will only use your personal information when the law allows us to. Generally we do not rely on consent as a legal ground for processing your personal information other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by email to{" "} dpo@sunonepage.com

When we use your personal information, we must have a legal ground for doing so. The following are the legal grounds by which we can use your personal information:

  • Where you have provided us with your consent for us to do so
  • Where we need to perform the contract we have entered into with you or to take steps to enter into a contract with you
  • Where we need to comply with a legal obligation to which we are subject
  • Where it is in pursuit of our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests

More specifically, we will use your personal information in the following circumstances:

Customers

  • To manage our relationship with you which includes notifying you about changes to our product / service terms, policy, service hours, server down times, service scopes, we will use your contact details data, your contractual data and your profile data. The legal grounds are to perform a contract with you or to take steps to enter into a contract with you and to comply with legal obligations
  • To make suggestions and recommendations to you about products and services you may be interested, we will use your contact details data, your contractual data, your profile data, your usage data, your transaction data and your technical data. The legal grounds are to develop our products and services and grow our business, to keep our records updated and to study how you use our products and services as needed for our legitimate interests
  • To manage payments, fees, charges and to collect money owed to us, we will use your contact details data, your contractual data, your transaction data and your profile data. The legal grounds are to perform a contract with you and to comply with legal obligations

Newsletter subscribers

  • To send newsletter to you about products and services you may be interested, we will use your contact details data including your name and email address. The legal ground is the consent you give us when you subscribe to our newsletters

Suppliers' employees

  • To manage our relationship with you which includes facilitating business between you and us, we will use your personal details data. The legal grounds are to perform a contract with you and to comply with legal obligation

Generally

  • to provide you with information on our services, marketing information and insights, we will use your contact details data you have provided us with your consent for us to do so
  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, we will use your usage data and transaction data. The legal ground is to better understand how you interact with our website and solve any issues it may have for our legitimate interests

Use of cookies

This website uses cookies. A cookie is a small text file stored in your computer containing text data. We use cookies for certain functions to improve the usability of the website. However, enabling cookies in your web browser is necessary if you wish your selections to be remembered for future visits on the same browser. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website at{" "} www.allaboutcookies.org . If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at{" "} dpo@sunonepage.com

Disclosure of your personal information

Generally we do not disclose your personal information to third parties. For our website to properly display your personal information when you browse, we might need to transit your digitally encrypted personal information from our servers to your browser securely through our website hosting service provider{" "} A2 Hosting. A2 Hosting is a US company complies with the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Please refer to the "EU-US Privacy Shield Framework" section in A2 Hosting's{" "} website privacy {" "} and the "Privacy Policy" section in their{" "} Policies {" "} page for complete statement and more details

Retention of your personal information

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for

We assess the appropriate retention period for different information based on the size, volume, nature and sensitivity of that information, the potential risk of harm to you from unauthorised use or disclosure of that information, the purposes for which we are using that information, applicable legal requirements for holding that information, and whether we can achieve those purpose(s) through other means

Customers

The period we keep your personal information depends on a number of circumstances. For instance, we will keep your personal information for as long as your service subscription contract or product maintenance are effective. We will keep your personal information for an extended period we are legally required after your service contract or product maintenance ends (for example to fulfill our taxation and reporting responsibilities). For specific timeframes of how long we keep your personal information for, please contact us at{" "} dpo@sunonepage.com

Newsletter subscribers

We will keep your contact details data until you unsubscribe from us. To unsubscribe from our newsletter, please contact us at{" "} dpo@sunonepage.com

Suppliers' employees

We will keep your personal information for as long as we and you do business together or for as long as we have a commercial interest in holding your personal information, for example, with a view to doing business in the future. For specific timeframes of how long we keep your personal data for, please contact us at{" "} dpo@sunonepage.com

Transfers outside the European Economic Area

Data we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA

We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and suppliers who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so

Your legal rights

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (known as a "Data Subject Access Request" or "DSAR" in short). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected
  • Request the erasure of your personal information. This enables you to ask us to delete or remove personal information when there is no good reason for us continuing to process it. You also have the right to ask us to stop processing personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it
  • Request the transfer of your personal information to another party

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us at{" "} dpo@sunonepage.com

No fee usually required

Usually you will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access any personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to another person who has no right to receive it

Right to withdraw consent

In the limited circumstances where you may have provided us with your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us at{" "} dpo@sunonepage.com

Where we are providing you with marketing information, you can also change your marketing preferences by using the unsubscribe button at the bottom of our marketing e-mails sent to you

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so

What happens if you fail to provide us with your personal information?

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as providing you with our products or services)

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated

Updates to our Privacy Notice

We may change, modify, add or remove portions of this privacy notice at any time, and any changes will become effective immediately. Any changes we make to our privacy notice will be posted on this page and, where appropriate, notified to you

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